At Snip Happens, your dog’s comfort, safety, and wellbeing are our priority. These policies help ensure a smooth, safe, and enjoyable grooming experience for both you and your dog.
All prices listed on our website are starting prices only and may vary depending on your dog’s size, coat condition, temperament, grooming history, and the time required to complete the groom.
Additional charges may apply for:
• Heavily matted coats
• Excessive undercoat or de-shedding
• Difficult behaviour requiring additional time
• Flea treatment or specialty products
Final pricing will be confirmed at the appointment.
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late cancellations, missed appointments, or no-shows may incur a cancellation fee.
Repeated cancellations may require a deposit for future bookings.
Matting can cause discomfort, skin irritation, and may hide underlying skin conditions.
If your dog’s coat is heavily matted, additional grooming time and charges may apply.
In some cases, a shorter clip may be necessary to remove matting safely and comfortably in the best interest of your dog’s welfare.
Snip Happens will always prioritise your dog’s comfort and safety over cosmetic appearance.
For the safety of your dog and the groomer, we reserve the right to refuse or stop a groom if a dog becomes aggressive, highly distressed, or unsafe to handle.
If a groom cannot be completed due to behavioural issues, a partial grooming fee may still apply based on time spent.
Owners must disclose any known behavioural concerns prior to the appointment.
For the safety of all pets, we ask that dogs are in good health and free from contagious conditions at the time of grooming.
Please advise us of any medical conditions, sensitivities, injuries, or mobility issues before your appointment so we can tailor the groom accordingly.
If fleas are found during the groom, a flea treatment may be required for hygiene and safety purposes.
Additional charges may apply.
We recommend ongoing flea prevention for your dog’s health and comfort.
As a mobile grooming service, we require:
• Access to power
• Access to water
• A safe, flat place to park (driveway or suitable street frontage)
If safe access cannot be provided, the appointment may need to be rescheduled.
While we aim to arrive at your scheduled appointment time, unforeseen delays such as traffic, weather, or earlier appointments running over may occasionally affect arrival times.
We will always keep you updated if there are any delays.
Puppies, elderly dogs, and dogs with medical conditions may require additional care, time, and adjustments during grooming.
Our priority is always comfort, patience, and safety.
From time to time, we may take before-and-after photos of dogs for our website or social media.
If you would prefer your dog not be photographed, please let us know before the appointment.
By booking with Snip Happens, you acknowledge and agree to these grooming policies and terms.
Our goal is to provide a calm, safe, and professional grooming experience tailored to your dog’s individual needs.